Privacy Policy
This policy explains how the Swachh Nagar app collects, uses, protects, and retains information when you use the platform.
Last updated: July 2025
This Privacy Policy describes how Swachh Nagar App collects, uses, stores, and protects information when citizens interact with our mobile platform for waste management, complaint submission, alerts, and community engagement features.
Information We Collect
Personal Information
- Account information such as your name, email address, and profile details used for authentication and account management.
- Contact information such as phone number and address when provided for complaint processing or service communication.
Location Data
- Residential or saved location data used for proximity alerts and service notifications.
- Complaint location data, including GPS coordinates where relevant to issue reporting.
- Location access used to support active app features such as alerting and municipal routing.
Device Information
- Device identifiers, operating system information, and app version data required for stability, security, and compatibility.
User-Generated Content
- Complaint descriptions, uploaded images, civic updates, forum posts, comments, and profile pictures that you choose to submit.
How We Use Your Information
- Provide garbage vehicle proximity alerts and other smart notification features.
- Receive, route, and track complaint submissions and civic issues.
- Enable community engagement, forum participation, and user communication.
- Support push notifications, service updates, and operational announcements.
- Improve app reliability, user experience, feature quality, and performance monitoring.
Municipal Integration and Data Sharing
To support public services, relevant complaint and operational data may be shared with municipal authorities or approved service partners involved in waste management and issue resolution.
We do not share your data with
- Third-party advertisers or marketing companies.
- Unauthorized data brokers.
- Unapproved third parties unrelated to service delivery or legal obligations.
We may share your data with
- Municipal authorities for complaint resolution and civic service delivery.
- Technology providers supporting app infrastructure, security, storage, or notifications.
- Legal authorities where required by law, regulation, or public safety obligations.
Security and Retention
- We use appropriate technical and organizational safeguards to protect data in transit and at rest.
- Access to personal information is restricted to authorized personnel and service workflows.
- Data is retained only as long as needed for app functionality, service requirements, legal obligations, or security purposes.
- Some information may be retained in anonymized form for reporting, analytics, or audit needs.
Your Rights and Choices
- Access and review information associated with your account where available.
- Request updates or corrections to profile and contact information.
- Request deletion of your account and associated personal data.
- Manage app permissions such as location access and notification preferences through your device settings or app controls.
Contact Information
For privacy-related questions, concerns, or requests, contact us using the details below.
Email: info@swachhnagar.com
Phone: +91 80761 77414, +91 70004 40761
Website: www.swachhnagar.com
Governing Law
This Privacy Policy is governed by the laws of India. Any disputes will be subject to the applicable jurisdiction and legal process.